Returns & Shipping policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail - support@rebeccajewellerydesigner.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your special specifications and custom made for you at your request.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons - Earrings - unfortunately we do not accept returns or refunds on earrings due to hygiene issues. This ensures that our customers can rest easy knowing their earrings order are new and unworn at time of purchase. Thank you for your understanding.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our own discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

CONTACT US FOR OUR RETURN PARCEL ADDRESS IN QLD, AUSTRALIA, THANK YOU.

We do not accept goods returned to us if you have not contacted us first

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Shipping:

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us - support@rebeccajewellerydesigner.com

Australia

Orders $1.00 - $59.00 - $10.00 AUD - standard shipping.

Orders $60 and Up - FREE STANDARD SHIPPING.

Express Shipping - $15.00 AUD

All other Countries

All orders - Standard Shipping - $15.00 AUD

Express rate - $20.00 AUD